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Amlan Mukherjee has been serving as the Managing Director of Unilever Nepal Limited since April 2020, bringing with him over three decades of experience in Unilever’s global operations. His leadership has been instrumental in steering the company through the challenges posed by the Covid-19 pandemic, ensuring both employee welfare and business continuity. Under his guidance, Unilever Nepal achieved a 19 percent increase in profit after tax, reaching Rs 1.834bn, and delivered the highest dividends in the company’s history. Beyond financial achievements, Mukherjee has championed several corporate social responsibility initiatives. Notably, he led Unilever Nepal’s collaboration with the Nepali Army for the ‘Mountain Cleanup Campaign 2023’, aiming to preserve the nation’s Himalayan environment by collecting and recycling waste from major peaks. On 30th March, Ponds Skin Institute unveiled their new tagline, Miracle Happens, which highlighted the efficacy of three essential skincare. In this context, Sabika Shrestha of ApEx interviewed him about the skincare industry, trends, and other issues. Excerpts:

What was the objective behind hosting the event?

As you know that Ponds is one of the most established skincare brand globally and what we try to do is to understand the needs of the consumers because in today’s day, unlike before, the consumer skincare needs are evolving and they are evolving on the basis of environment, temperature, skin types and hence one fits for all time is over. Hence, what we try to do through this event is to understand those skincare needs and then bring in the products which address those needs. We invest a significant amount of money in terms of bringing in the best-in-class machinery and technologies so that the consumers can get the best products.

How has the brand evolved over time?

Twenty years ago we took this revolutionary step of bringing in the modern skincare solutions for consumers. While the skincare regimen—cleansing, toning, and moisturizing—are timeless, we at Ponds build products to address specific concerns like skin type, pollution, and environment. Our formulations continue to evolve based on the needs of our consumers to deliver far greater results.

What sets Ponds apart in the global market?.

With 125+ years of heritage, Ponds operates in 60 countries and has five best in class research centers in five different parts of the world. This gives us the opportunity to understand the consumer needs and adapt accordingly. We can anticipate global trends and introduce products in our local markets. To me that is the biggest advantage between Ponds and the other skin care brands which we find in Nepal and in South Asia.

How is Ponds positioning itself as a market leader in Nepal?

With digital advancement, the world is a very small space. If Nepali consumers are demanding for products that are trending in the rest of the world, then we need to be ready to fulfill that need. And that’s what Unilever stands for and that is what Ponds stands for. There is a consumer need. We get the consumers, and we either bring that product from our existing range, or we do that research and introduce that product. That is our Pond’s place.

Does beauty relate to the overall well-being of an individual?

Absolutely. We at Ponds believe that beauty is holistic, that inner well-being reflects on the skin. Stress, for example, can cause skin pigmentation. So, Ponds blends scientific research with deep consumer insights to nurture both inner and outer beauty.

What are the evolving consumer needs and preferences in Nepal’s skin industry?

Nepal has a high beauty consciousness, with consumers well-informed about global trends. Pollution and climate create unique skin care challenges (e.g., acne, dryness). Ponds addresses these with targeted solutions, ensuring that our Nepali consumers receive the same premium care as global audiences.

What are your thoughts on introducing budget friendly skin care products?

You know, word budget depends on and varies from person to person. Today, our consumers are willing to spend on taking care of their skin. It is unfair to overcharge them, but we ensure quality products. So, it is important to see that there are consumers who need the basic skin care regime, and we have that for you. Then there are consumers who have specific skin care regimes, who have specific needs for their skin care needs, and we have products for them as well. We let our consumers decide by putting out a wide variety of products all across the price line.

How do you encourage men to follow a skincare routine?

For today’s men, taking up the beauty care regime is not a taboo. They are much more open, much more receptive to the fact that they also have skin care needs as much as their women counterparts. They are driving that change. The men’s beauty care industry is very promising. Ponds already also has a specific men’s range, and the market is growing.

So there’s no gender bias when it comes to skin care?

You know, from the company’s standpoint, there is definitely no gender bias but the point is that still today, I would say, it’s changing, but not as fast as we would like to. Men are getting conscious, but at the same time, maybe because of their approach, attitude, they are still not that open as women to get into this skin care regimen lifestyle. But, the way we have picked up the trend, there is lots of social noise, lots of social media interest in terms of skin care, changes from the male also.

Do you have a skincare routine?

Definitely. I lead a company which deals with beauty products. I have to practice what I preach.

South Asia is home to over 1.9bn people with half under the age of 30. The region is currently facing critical challenges in providing quality higher education to its youth population. Transnational education (TNE) has emerged as a key driver in addressing these gaps, making international qualifications accessible locally and contributing to economic growth, sustainable development, and workforce readiness.

Sandeepa Sahay is Regional Head of Insight and Engagement, South Asia who heads the British Council’s South Asia education insight center. She leads research on policy direction, emerging trends, and South Asia-UK relationship potential. She works on international student mobility, transnational education, and research partnerships to internationalise and improve education. Excerpts:

How can TNE help bridge the gap for students in South Asia who aspire to earn international qualifications but are unable to study abroad?

The UNESCO data for outbound student mobility for overseas education from South Asia including Bangladesh, India, Nepal, Pakistan, Sri Lanka shows significant growth in recent years. This trend highlights the increasing demand for international qualifications primarily driven by high quality of education abroad from world’s top-ranking universities, access to global networks and development of cross-cultural competencies leading to better employment prospects. But the opportunity to study overseas may not be possible for all for various reasons and we found through our research that students would welcome the option of acquiring international qualifications at home if there was an alternative. 

TNE precisely does that and is emerging as a powerful tool to offer education opportunities to students within their home countries; that are of high quality, affordable and provide international qualification with a global curriculum. TNE in simple terms means extending education beyond borders and it literally brings education to where the student is. This can be delivered in various forms, such as distance and online provision, franchise and validation model or through international branch campuses. In that sense, TNE offers flexibility in terms of learning pace, location, and course delivery methods, allowing students to balance their studies with personal or professional commitments. 

UK is one of the leading exporters of TNE with more than 571,000 students studying for UK HE programs abroad in 2022/23, studying with 172 different UK HEIs.

TNE is still an evolving sector and there is limited awareness about it, especially amongst students and parents. This was particularly found during consultation with stakeholders for our India’s TNE landscape study and this further gets established when comparing the numbers of Indian students studying in the UK to the UK TNE numbers of Indian students which is nearly 10 times more. However, the recent increase seen in the UK TNE, with four of the five SA countries as its top 20 partners, UK is the largest TNE partner in South Asia with over 97,270 students in 2022-2023 according to the UK HESA data. This is almost 50 percent of the total TNE students in Asia. This shift suggests a growing recognition of the value and accessibility of international qualification being delivered locally. Furthermore, governments are increasingly supporting TNE as a means to internationalize their higher education provision and improve quality and rankings of their domestic institutions, for example, the Indian government introduced automatic approvals for academic collaborations with foreign higher education institutions if the required stipulations are met and allowing foreign universities to establish and operate international branch campuses. This recognition of TNE highlights the significant benefits it brings to the higher education sector and how the local governments may leverage such opportunities to progress towards its national priorities. 

What role does TNE play in addressing the limited capacity of higher education institutions in South Asia?

The number of young people in South Asia is expected to continue rising over the next five to ten years, creating a demand for university places. We are already seeing that the demand for higher education is outstripping provision which is a big challenge for countries. In Sri Lanka, there are only 44,000 university places available when the demand is 171,000. Similarly in India, with 43m students currently in higher education, universities will need to double these seats in a decade’s time in order to meet its target of having half of its university going population into tertiary education. 

In addition to the growing demand for university spaces, another critical challenge is the capacity to provide quality education, equipping students with the knowledge and skills they need for today’s interconnected world. For instance, there is often a lack of emphasis on multidisciplinary education and the curriculum doesn’t meet the evolving needs of both students and the job market. Students are often trained in isolated and traditional fields, which may limit their ability to think critically and solve complex, real-world problems that require knowledge from multiple disciplines.

Moreover, the capacity for research and the development of research competencies is another area of concern. Universities struggle with underfunded research departments, inadequate training for faculty and students, and limited access to international research networks. This not only affects the quality of education but also hinders students’ ability to contribute to global innovation and advancements in their fields. As a result, students may graduate with a limited skill set, reducing their competitiveness in the global job market.

Additionally, the link between universities and industry is often weak. In many cases, students graduate without practical experience or an understanding of industry needs, which directly impacts their employability. For example, universities may not have strong industry partnerships that allow students to gain internships, work placements, or exposure to real-world challenges. This gap between academia and industry means that graduates may struggle to transition smoothly into the workforce, often requiring additional training or on-the-job learning.

UK universities are widely known for all these qualities, which are embodied in their offerings, making them top-ranking universities in the world. Through collaborations with international higher education institutions via TNE, these strengths can be integrated into South Asian universities, helping to address existing challenges. TNE offers adaptability and the ability to customize educational programs, facilitating the development of curricula that combine global expertise with local relevance. This approach can enhance multidisciplinary education, boost research capabilities, and strengthen industry connections, ultimately improving the overall quality of education and increasing the employability of graduates in South Asia. 

Hence, the UK TNE can support developing capacities of the local systems at both institutional level and in terms of quality standards. This will strengthen local systems, enabling them to offer quality alternatives to young people while alleviating the pressure on access to higher education. 

How does TNE contribute to Sustainable Development Goals (SDGs), particularly in promoting inclusive and equitable education (SDG 4)?

The British Council’s ‘Value of TNE partnerships report 2022’ found that TNE partnerships are a primary driver in achieving sustainable development goals. Many stakeholders across the globe have reported that their partnerships have contributed to the access to good quality education (SDG 4) extending the impact to decent work and economic growth (SDG 8) and reduced inequality (SDG 17).

TNE has shown a greater ability in broadening access to education and workforce and social and economic progress across the world, especially the content of TNE programs contributes to the broader SDGs including sustainable cities and communities (SDG11) gender equality (SDG 5) good health and well-being (SDG 3) and responsible consumption and production (SDG 12). 

Enhancing educational access and equity: TNE expands access to quality education by offering diverse learning opportunities across borders. This approach is particularly beneficial for students in regions with limited access to certain academic programs or resources. For example, through TNE partnerships, students can enroll in programs offered by international institutions without relocating, thus overcoming geographical and financial barriers. This increased accessibility supports SDG 4’s commitment to reducing disparities in education.

Promoting quality and relevance in education: Collaborations between institutions through TNE ensure that curricula are updated and aligned with global standards and local needs. Such partnerships facilitate the sharing of best practices, research, and teaching methodologies, enhancing the overall quality of education. For instance, the British Council’s initiatives in internationalizing higher education have led to the development of programs that are both globally informed and locally relevant, thereby improving educational outcomes. 

Supporting lifelong learning and skill development: TNE models often include flexible learning options, such as online courses and part-time study, accommodating diverse learners, including working professionals and those with other commitments. This flexibility promotes lifelong learning and continuous skill development, essential for adapting to changing job markets and societal needs. By offering programs that cater to various learning styles and schedules, TNE supports the SDG 4 target of promoting lifelong learning opportunities for all.

Facilitating international collaboration and knowledge exchange: TNE fosters international partnerships that enhance educational quality through the exchange of knowledge, research and resources. These collaborations lead to the development of innovative programs that address global challenges and local priorities, ensuring that education systems are responsive and adaptive. Such international cooperation aligns with SDG 4’s emphasis on building and upgrading education facilities that are disability and gender sensitive.

How does TNE facilitate ‘brain circulation,’ ensuring that skilled graduates contribute to their home countries rather than seeking long-term employment abroad?

Brain drain presents a significant challenge to South Asian countries, many of which are home to some of the fastest-growing economies that require a skilled, globally competitive workforce. The emigration of skilled individuals in search of better opportunities abroad exacerbates this challenge. In Nepal, one out of five young people leave for overseas education each year as per the 2021 data and this is forecasted to grow with an increasing youth population and rise in affluence and the middle class. 

According to experts, TNE programs are an efficient strategy to retain its talent since the majority of these programs offer local students the opportunity to study global curricula without the need to relocate to another country. However, it is important to recognize that TNE alone cannot be the sole solution. To drive the potential of TNE offer, it must be carefully designed to align with local skill development needs and the demands of the local economy to avoid unintentionally exacerbating brain drain.

Some studies suggest that TNE programs, particularly those involving partnerships between international and local institutions, play a key role in developing local educational infrastructure and human capital. For example, UK TNE programs in Europe are seen as contributing to local development by facilitating the circulation and transfer of knowledge. Students who engage in these programs often report life-changing experiences that enhance their skills and competencies, which they can then apply when returning to their home countries.

Another study suggests that TNE fosters the creation of global professional networks that transcend national borders. These networks facilitate the flow of ideas, research collaborations, and business ventures across countries. These international connections can help strengthen the knowledge base and innovation capacity of the receiving countries.

Strong TNE partnerships also support research and innovation, benefiting the host country by providing them with access to cutting-edge knowledge. As an example, the UK can support development of TNE programs building on its strength of industry leaders and researchers’ collaboration. This can help create a highly skilled workforce in the host country and expand employment opportunities for individuals within their own country. Furthermore, TNE programs help students develop entrepreneurial skills by linking them with advanced knowledge and research, equipping them with the tools to innovate and drive change locally.

In this way, TNE can serve as a powerful tool for enhancing sustainable and equitable partnerships, delivering mutually beneficial outcomes. By retaining students in their home countries and enabling them to contribute to their local societies and economies, TNE can significantly reduce brain drain while fostering long-term development.

How are recent government reforms in countries like India and Sri Lanka shaping the TNE landscape and influencing foreign institution partnerships?

South Asian countries are beginning to recognize the value and potential of TNE in supporting their ambition to internationalize higher education, use it to step up capabilities of domestic institutions through collaboration and expand the access of high-quality education to their increasing young population. 

This is evident through a clear policy announcement in India—the National Education policy 2020—that explicitly states the emphasis on internationalization of higher education to drive expertise and innovation and transform India as a global leader and world’s education hub. This agenda got momentum with new regulations from the University grants Commission, its domestic regulator promoting academic collaboration with foreign institutions that rank in top 1,000 world rankings through twining, dual and joint degrees as well as the invitation to foreign institutions ranked top 500 in subject or overall world rankings to set up and operate their branch campuses in India. The first one to start operations is from the UK—the University of Southampton this year. Many more UK universities are interested and considering to widen their offer locally as well as leverage the research opportunities for collaboration in a dynamic evolving sector.

GIFT City, India’s first financial and business center has been another model for IBCs and offshore education centers, where top 500 world ranked foreign universities can offer specialized courses aligned with business priorities, with the added benefit of repatriating profits. Additionally, state governments are increasingly backing the creation of education cities that offer international qualifications, aiming to attract both domestic and international students. The government has set a target of having half a million international students studying in India by 2047, signaling a strong commitment to expanding the country’s role in global higher education. 

Additionally, India is stepping up its position as a TNE provider with the setting up of 14 IBCs worldwide. A private Indian university set up the first overseas IBC in 2000 and this endeavor is being formalized and facilitated by the government to promote more Indian IBCs overseas by its premier institutions particularly such as the Indian Institute of Technology (IIT). The IIT Madras recently set up branch campuses in Tanzania and Abu Dhabi. 

Sri Lanka with the highest UK TNE numbers in South Asia has developed into a strong collaborator for provision of international qualifications and some of the local partners have been able to benefit with their capacities enhanced and their transformation into degree awarding institutions as a result.  The landscape of huge unmet demand for higher education in state universities and limited regulations for the private higher education sector have been enablers for TNE to thrive in the country. However, it has also led to variable understanding and quality concerns without a clear legal framework for TNE for private institutions. The government is currently planning to bring in a private sector education bill to ensure clarity and consistency within the sector which would further enhance high quality TNE provision.

Additionally, Sri Lanka has been incentivizing the establishment of IBCs through initiatives like Port City Colombo, a new economic zone designed to attract foreign investment, including in the education sector. The government’s efforts to engage with countries like Australia and India in TNE collaborations further highlight its commitment to positioning Sri Lanka as an international education hub.

By fostering international collaborations and encouraging foreign institutions to set up branch campuses, these countries are enhancing access to high-quality education and strengthening their domestic higher education systems. As these reforms continue to unfold, we can expect even more dynamic and robust TNE partnerships that will shape the future of education in the region.

Suwapong Sirisorn, the Ambassador of the Kingdom of Thailand to Nepal, is a distinguished diplomat with a career in foreign affairs spanning over three decades. He holds a Bachelor’s degree in Political Science (International Affairs) from Thammasat University, Thailand, and a Master of Arts in Policy Sciences from Saitama University, Japan. Since joining the Ministry of Foreign Affairs in 1989, he has held key diplomatic positions across Asia and Europe, including Consul-General in Frankfurt and Minister at the Royal Thai Embassy in Berlin. In recognition of his exemplary service, he has been honored with prestigious national decorations, including the Knight Grand Cross (First Class) of the Most Exalted Order of the White Elephant. Pratik Ghimire of ApEx spoke with him about Nepal-Thai relations. Excerpts:

How do you see the current state of Nepal-Thailand relations?

Thailand and Nepal established diplomatic relations in 1959 or 66 years ago. The relationship between our two countries has always been excellent, based on mutual trust, respect, and understanding. We also share deep Buddhist ties and Nepal as the birthplace of Lord Buddha, is a sacred destination for Thai pilgrims. We have close cooperation in various fields.

I would like to highlight some examples which demonstrate that our two countries have worked together to overcome difficult situations. After the earthquake in 2015, Thai people donated money and volunteered to help reconstruct houses and basic infrastructures, and delivered food and medical assistance to Nepali people. With donations from Thai people, the Royal Thai Government can conduct various projects throughout Nepal. Furthermore, during the Covid-19 outbreak, Thailand provided medical equipment and supplies to Nepal on various occasions including the Royal Assents bestowed by His Majesty the King, the Royal Thai Government, and people of Thailand’s contribution. This shows the warm and cordial ties between our two countries at all levels.

Could you please shed light on the key areas of bilateral cooperation?

We are enhancing cooperation with Nepal in various aspects including, economic, tourism, religion, culture, and education. Thailand has continuously supported human resources development and Nepal’s Sustainable Development Goals by providing scholarships for higher education, sharing knowledge, and best practices. Thailand also partners with other countries and international organizations to offer training courses relevant to the current global landscape. At the same time, our two countries have always worked closely together and supported each other in many international and regional fora including the United Nations and BIMSTEC.

In terms of cultural cooperation, the Royal Thailand Embassy has organized several activities to strengthen the cultural ties between the two countries including Thai Festival in Nepal, Thai Food Festival, and Thai Film Festival in Nepal. For economic cooperation, we also encourage businessmen and industrialists from both Nepal and Thailand to seize this transformative opportunity to enhance trade and investment by focusing on key sectors such as tourism, IT, agriculture, and clean energy.

Tell us about the Thai cooperation in Lumbini.

The Royal Thai Government constructed the Royal  Thai Monastery in Lumbini in 1995. The Thai Monastery in Lumbini, not only plays a significant role in spreading Lord Buddha’s teaching but also conducts social support for Nepali communities in Lumbini. Since 2011 the Royal Thai Monastery in Lumbini and the Royal Thai have been organizing free cataract surgical workshops called Brightness to the Nepal’s Eye Project to improve the quality of life of vulnerable and deprived people in Lumbini and nearby areas who are suffering from cataract and eye-related problems. The medical team from Thailand led by a specialist from Ramathibodi Hospital, joined hands with Tilganga Institute in eye surgery and treatments.  Moreover, the Royal Thai Monastery integrated with Thai and Nepali hospitals also organized free Knee Replacement Operation project, Urolithiasis (bladder-stone) Treatment Project, and weekly dental treatments in Lumbini.

What is the current status of Thail investment in Nepal and what are the potentials?

At present, Thai investment in Nepal remains modest, but there is considerable potential for growth. According to official records up to fiscal year 2022/23, the Government of Nepal approved 13 projects involving Thai investors, with a total value of around $7.76m. However, the actual investment realized so far is about $900,000, which accounts for only 12 percent of the approved amount. This indicates that while interest exists, many projects have yet to fully materialize.

Despite these relatively small figures, we see significant opportunities ahead. First, Nepal has a young and dynamic population—around half of its 30m citizens are under the age of 30—offering a promising labor force capable of driving economic growth. Moreover, Nepal is on track to graduate from Least Developed Country (LDC) status by 2026, a milestone that reflects its progress in economic and social development. As the country adapts to this new status, we expect an increasingly conducive environment for international trade and foreign direct investment.

Looking ahead, there are several key sectors in Nepal that hold particular interest for Thai businesses. Tourism is a natural fit given Thailand’s strong expertise in hospitality and services, and Nepal’s remarkable cultural and natural attractions. Hydropower is another promising field, given Nepal’s abundant water resources and the potential for sustainable energy development. Additionally, infrastructure, healthcare, and agriculture offer possibilities for collaboration, technology transfer, and investment.

We at the Royal Thai Embassy are working to raise awareness among Thai entrepreneurs about the opportunities in these sectors. Part of that effort involves providing market information, organizing business forums, and fostering connections between Thai and Nepali companies. Last year on 16th of September we organized the Focus Group Discussion on “Embrace Nepal’s Post-LDC Era for Thai Economic Opportunities” which gathered key stakeholders from Thailand and Nepal to discuss economic opportunities of Nepal which may arise from the LDC graduation. We believe that building strong partnerships on the ground is crucial. For instance, joint ventures or knowledge-sharing initiatives can help Thai investors navigate local regulations, distribution networks, and cultural nuances more effectively. At the same time, we encourage the Nepali government and private sector to continue facilitating a favorable business environment. This includes enhancing transparency, streamlining regulatory processes, and improving infrastructure—steps that will make Nepal even more attractive for Thai investors and businesspeople.

What about interaction at the top political level?

We exchanged several heads of government and high-ranking government officials’ visits including the visits of the President of Nepal and the Minister of Defense of Nepal to Thailand in 2017, the Prime Minister of Thailand visited Nepal for the BIMSTEC Summit in 2018. We are looking forward to increasing high-level visits with the Nepal side to strengthen cooperation between our two countries.

What are the future areas in which Thailand wants to engage with Nepal?

I believe that there is lots of potential to expand our cooperation and work as cooperative partners in this area of interest. I would like to highlight the area of “Tourism” since Nepal is rich in cultural heritage and has such a unique landscape and the country. We can share experiences of the development of our tourism sectors especially in hospitality training, logistic management, and safety measures for tourists. Furthermore, Thailand and Nepal can work together to promote the Buddhist circuit to draw the attention of international tourists to the historical Buddhist sites in Thailand and Nepal. The Royal Thai Embassy is willing to coordinate with the Nepali side to enhance tourism cooperation between the two countries.

Pavit Nanda Anand is Communication Lead for the Asia Pacific (APAC) region at inDrive, a global mobility and urban services platform headquartered in Mountain View, California. With over 15 years of experience in public relations and communications, she has been instrumental in launching and expanding inDrive’s services across multiple countries, including Nepal, India, Pakistan, Indonesia, Malaysia, and the Philippines. Excerpts:

What safety measures does inDrive have in place to ensure passenger and driver security during rides?

inDrive places a strong emphasis on safety and maintains a strict zero-tolerance policy against any offensive or unlawful behavior by users, strongly condemning inappropriate conduct. User safety and satisfaction, particularly women's safety, are among our top priorities to ensure a secure and comfortable ride experience. To achieve this, inDrive has implemented various safety features. The safety button, represented by a shield icon on the main screen, allows users to quickly contact support, call the police, or request an ambulance. The trusted contact feature enables users to save the phone number of a trusted person for quick access in emergencies, even during a ride. 

Additionally, both passengers and drivers can share their ride details with friends or family, providing real-time updates on the route, driver or passenger information, and vehicle details. Users are also encouraged to rate their driver or passenger after each trip, with the option to contact support if any concerns arise. By integrating these features, inDrive ensures that all users—whether passengers or drivers—feel safe and confident while using the platform.

Does inDrive have partnerships with local insurance companies to provide coverage?

Yes, inDrive collaborates with Sagarmatha Lumbini Insurance Company Limited (SALICO) to offer accident coverage to its users in Nepal. By partnering with reputable insurance companies, inDrive ensures that passengers and drivers have access to reliable financial protection in case of accidents. These partnerships enable a seamless claims process, allowing affected individuals to receive compensation without unnecessary delays. The collaboration also helps inDrive maintain high safety and service standards, reinforcing its commitment to user well-being. Such partnerships are vital in Nepal’s growing ride-hailing sector, as they enhance trust between inDrive and its users. By working with well-established insurance providers, inDrive ensures compliance with local regulations while offering comprehensive coverage tailored to the needs of its driver-partners and passengers.

What type of accidental insurance coverage does inDrive provide for passengers and drivers?

inDrive provides accidental insurance coverage to both passengers and drivers to ensure their safety and financial security in case of an accident. This coverage includes compensation for death, permanent disability, and medical expenses resulting from an accident during a ride booked through the inDrive platform. In the unfortunate event of death or permanent total disability of a passenger or driver, a compensation amount of Rs 800,000 will be provided. If the accident leads to injuries requiring medical treatment, inDrive offers reimbursement of up to Rs 80,000 for medical expenses.

For minor passengers, the compensation amount will be 50 percent of the insured amount, ensuring adequate financial support for their families. This insurance service is a significant step towards enhancing trust and confidence among users, ensuring they feel safe while using inDrive’s ride-hailing services.By providing financial protection, inDrive aims to create a secure environment where both drivers and passengers can focus on their journeys without concerns about potential risks.

How does inDrive handle emergency situations, and is there an SOS button or emergency contact feature in the app?

Yes, inDrive has multiple safety measures to handle emergency situations, with the Safety Button (shield icon) being one of the key features designed to assist users during critical moments. If a passenger or driver faces an emergency, they can quickly tap the shield icon to reach inDrive’s 24/7 support team for immediate assistance. This feature also allows users to directly contact local emergency services, such as the police or an ambulance, ensuring swift response in urgent situations.

Additionally, inDrive provides an extra layer of security through the trusted contact feature, enabling users to assign a family member or friend for quick access during emergencies. These measures ensure that inDrive users have reliable and immediate access to help when needed, reinforcing trust and safety within its ride-hailing network.