Nabil launches nBank as Nepal’s first ‘neo bank’

In a major push toward digital banking, Nabil Bank Limited has launched nBank as Nepal’s first Neo Bank, by completely revamping its mobile banking app. Issuing a press statement, Nabil said that nBank has been established as a virtual branch within the bank to create a simple and intuitive customer journey across all digital touchpoints. According to Nabil, nbank caters to all Nabil customers who choose to do their banking online: from opening their accounts, to getting digital loans. Customers who were previously using the Nabil SmartBank app receive an update where the logo transforms from Nabil’s ‘A’ to nBank’s ‘n’. The look & feel of the app has been updated to provide a fresh and modern user interface.

Those who have not opened their accounts in Nabil Bank can now open their bank accounts through nBank app installed on their mobile phones. Nabil claimed that it will take 30 seconds to open an account through nBank.

Customers can now perform a whole range of activities—from opening their bank accounts to applying for loans—directly from the nBank app. Customers can open their nSavings account directly from their nBank app in under 30 seconds. Customers only need to fill out their name, date of birth, email address, mobile number, and citizenship number to open an account. The opened account will be operative for 15 days before customers need to update their KYC, which can be done directly through nBank app. Customers can also apply for instant digital loans directly. There are two types of digital loans customers can apply for from their app: Nabil foneloan and loan against fixed deposit. They can avail Nabil foneloan based on their six-month transaction history. The Bank’s algorithm determines the appropriate credit limit, and eligible customers can register for the loan and apply up to the stipulated limit directly from their nBank app. Besides sending money within Nepal, customers residing abroad can send money from their international banks directly to a Nabil Bank Account using their Mastercard or Visa Cards by selecting nRemit. They only need to fill up a form with the sender and receiver details, along with the amount (in USD) to be sent. The receiver will get the money directly into their Nabil Bank account within seconds. Customers residing abroad can register for the nBank app using their international number and operate their Nabil Bank account. Customers residing abroad will receive SMS Alerts, OTP notifications, and even news & alerts from Nabil Bank. The bank provides 24/7 service to its customers through the bank’s customer care center and video KYC solution. Besides these, customers can apply for a host of banking services directly from the nBank app such as new debit cards, replacement debit cards, credit cards, and individual loans. Addressing the launch event, Nabil Bank Vice Chairman Nirvana Chaudhary said, “nBank will lead the ‘change in banking’ sector as customers can experience innovative digital banking services. nBank is truly personalized virtual banking without any physical branch." According to Nabil CEO Gyanendra Dhungana, the bank has completed all data migration and system upgrades required to make nBank experience better. Speaking on the occasion, the bank's DCEO Binaya Kumar Regmi said that Nabil Bank marks the beginning of a 'neo era' in the Nepali banking industry.