Doctors on Call Nepal: Just a phone call away

We all know how it is to visit the doctor. Dragging your sickly self or your loved ones to the hospital, filling out the forms and waiting for a turn to enter the doctor’s clinic is not a pleasant experience.

Apparently, these three doctors felt the same way and decided to start a house call and online consultancy service.

Meet Dr. Suyeh Karki, Dr. Suman Neupane and Dr. Mohan Bhandari, the co-founders of Doctors on Call Nepal, which offers home-based and digital healthcare services to the public.

The idea germinated when the trio were working at Himal Hospital. They would be contacted by patients who required treatment but were unable to visit the hospital for many reasons. 

“The patients wanted us to visit them at their homes but we could not do that at the time,” says Dr. Karki, who is also the CEO of Doctors on Call. “We wanted to provide affordable health care service to the people in the comfort of their home.” 

The three friends and colleagues started Doctors on Call in 2018. It offers facilities like doctor consultation, physiotherapy, nursing care and lab tests. Currently, the house call service is only available in Kathmandu.

Patients outside Kathmandu can, however, have doctor consultation service online and through phone.  

Doctors on Call also offers generative and palliative care to terminally ill patients in their homes. 

“We currently provide 24-hour nursing service to more than 30 patients,” says Dr Karki. “Over the years we have built a large medical  team of doctors, nurses, physiotherapists and paramedics.”

In 2021, Nepaliese Young Entrepreneurs’ Forum recognised the contribution of Doctors on Call to the healthcare sector with the NYEF Startup Award.  

Dr Karki says every doctor and medical professional has a responsibility towards their community.

“Medical profession is all about service. Doctors on Call was conceived to improve healthcare access and in the  process it has also created jobs for many health workers,” he adds. 

The services of Doctors on Call can be availed through phone, the company’s website and its official Facebook page.
Dr Karki says they are planning to improve their service as well as digital presence.     

“We are presently working on an app where patients can enter their medical details so that health professionals can track their condition,” he says. “Besides, we are also planning to start house call service in other parts of the country.”

Doctors on Call

Establishment: 2018
Founder: Dr. Suman Neupane, Dr. Mohan Bhandari, and Dr. Suyesh Karki
Service location: Online doctor consultation all over Nepal; house call service available only in Kathmandu
Price: Doctor visit- Rs 1,500 to Rs 2,000 (depending on location); Online consultancy- Rs 300 to Rs 400 (depending on the doctor)
Contact: 014102547, 9801345345
Website link: https://doctorsoncall.com.np/