They huddle by the front door, with big bags on their backs and cracking jokes, as they get ready to rush on their bikes. They are preparing to deliver food loaded onto their large bags, often unaware of the barrage of difficulties that await them. This is the view at the Naxal central office of Foodmandu, an online food delivery service, at 5 pm on a recent evening.

The recent surge in online activity means that deliverymen—and right now they are all men—are more occupied than ever. But the work lives of these people, who deliver everything from cooked pizzas to raw potatoes, have gotten little attention.

The life of a deliveryman is by no means easy, especially with the unpredictable weather, terrible traffic and bad mapping of Kathmandu. And some customers can be downright nasty.

Ramesh Lama, who works at Foodmandu from 5 pm to 9 pm, constantly deals with these issues and yet he has learned to enjoy them as challenges to be overcome. “Figuring out the right location is half the battle won,” he says. “Often, the location may not be accessible on a vehicle, or it may be a confusing road, or worst, the customer may have changed the location and not updated.”

Unpredictable traffic and foul air of Kathmandu are other daily difficulties. Om Prakash Karki, who works for Daraz Nepal, an online retailer, says traffic sometimes delays deliveries. “Even though everyone is aware of these challenges, both our employers as well as our customers hold us responsible if we cannot sometimes deliver on time,” he says.

Talking about the customers, the experience of dealing with them can be immensely gratifying to very unpleasant.

Abishek Suwal, who also works for Daraz Nepal, speaks of the gratification that comes with feeling valued and respected, when a customer recognizes their effort. But, says Sagun Thapa, another deliveryman associated with Foodmandu, “At times customers treat us condescendingly. They try to demean our jobs and mock our financial status.”

“Some customers treat us as if we are their household helpers or somehow inferior to them,” he says.

There are also instances when customers have argued with Thapa for a little change. “One time, the bill was Rs 3,113, and the customer refused to pay Rs 13. It is sad that we have to squabble over the billed amount.”

These deliverymen like to have a smile on their face, even as they are aware that every new assignment is a new challenge. According to those this correspondent talked to, all they seek from their customers is a little respect for their work, for “no work is big or small”.