Beyond portals and QR codes
Not long ago, at a government office, a civil servant toggled between several windows on their outdated desktop. Each system had a different password, a different layout and none of them spoke to each other. Asked how often these platforms failed, the officials smiled, “Every day. Sometimes several times a day.”
This is the quiet dysfunction that defines Nepal’s digital state. Not the lack of technology per se, but the absence of digital public infrastructure, widely known as DPI. We have apps, portals and now a National ID system and digital payment gateways. What we don’t yet have is an integrated, open and secure infrastructure that treats data and access as public goods.
DPI is not just another e-governance tool. It’s the foundational layer, like roads, electricity or water pipelines, on which digital services can be built, scaled and trusted. It includes digital ID systems, interoperable payment networks and data-sharing protocols that are inclusive by design and governed in public interest.
Nepal’s political classes and businesses tend to mistake flashy tech adoption for transformation. We are quick to chase global trends but shy away from the unglamorous work of developing the technical or institutional capabilities needed to absorb and scale emerging technologies to deliver quality citizen-centric public services. Yet without the basics like reliable connectivity and digital public infrastructure, our digitization risks replicating old hierarchies in new forms. A public school student in Rolpa cannot access the same benefits as a private school student in Patan if systems don’t recognize her existence, validate her documents or offer services in her language or device.
Globally, we are seeing the rise of what some call “digital republics”, countries like Estonia, India and increasingly Brazil, where the digital public infrastructure has enabled everything, from instant welfare delivery to remote voting to digital entrepreneurship. These aren’t perfect systems but they recognize that state capacity in the digital era is no longer just about staffing ministries or issuing tenders. It’s about owning and governing the digital rails that society runs.
Nepal must make a deliberate choice. Do we want to be passive consumers of private platforms or co-creators of public digital ecosystems? Do we want to scatter millions on disconnected IT projects or invest in core digital infrastructure that can power innovation across education, health, finance and local government?
To do so, three shifts are necessary.
First, political vision. DPI must be seen not just as a technology project but as a nation-building effort that is rooted in rights, inclusion, and sovereignty.
Second, institutional coordination. ministries, regulators and provinces must converge on shared standards, open APIs and legal safeguards. Without this, the very systems meant to empower citizens could end up exposing them.
Third, civic stewardship. Citizens must be part of the design process. Local governments, civil society and tech communities can help ensure that DPI reflects the lived realities of Nepalis, not just the assumptions of software vendors.
We often find ourselves looking externally to other countries for guidance. But perhaps the real opportunity lies in looking inward. Nepal, despite its constraints, can lead, not by mimicking others, but by building systems that reflect our own needs and realities. For smaller, developing nations, the promise of digital isn’t in shiny apps or headline reforms. It's whether a citizen can renew a passport from their village without walking for days to the nearest passport center or paying a middleman. Whether a farmer or laborer can access land records and pay taxes without missing a day’s wage. Whether public and private services from banks to driving license offices can speak to each other through secure, interoperable systems built around the National ID.
DPI goes beyond digitizing bureaucracy, to fundamentally redesigning the approach to service delivery. And that means centering privacy, transparency and accessibility from the start. Because the measure of good digital infrastructure isn’t how complex the technology is. It’s how simple it makes everyday life. After all, infrastructure is not just about cables, code or platforms. It is about trust, dignity and the promise of a more accessible and equal society.
The writer is a senior fellow at the Integrated Institute for Development Studies (IIDS) in Kathmandu
