With the repeated lockdown extensions, automobile dealers in Nepal have extended their service and vehicle warranty periods to give customers some relief in aftersales services.
Addressing the ongoing lockdown, Hyundai Nepal has introduced a service hotline where you can talk about issues regarding your Hyundai vehicle. Further, the company has introduced a new program called the “Hyundai CARE”. In the wake of the current Covid-19 crisis, this program has been initiated to help the Hyundai owners who may face difficulties in vehicle maintenance.
The Hyundai CARE program ensures all original warranties on Hyundai vehicles will be extended by two months. The offers include Free Service, Basic Vehicle Warranty, and AMC Services. Hyundai says it prioritizes the health of its customers in line with the company’s firm commitment to ‘progress to humanity’; the company says it is also committed to providing better service and minimizing inconvenience.
Another Korean manufacturer has also announced an extended warranty program. Kia Nepal has launched the KIA Promise program for its customers whose warranty expires in February-April 2020, plus those who have failed to repair their vehicles due to Kia dealer closure. This group of customers can now repair their vehicles until 30 June 2020. However, extended warranty is limited to customers when they visit and request repair at Kia dealer.
Toyota Nepal has limited services strictly to ‘appointment only’, until further notice, considering the health and safety of their customers and employees. The services are especially for Toyota Ambulances, Health-care service staffs, and essential service providers.
CG Motocorp, the sole authorized distributor of Suzuki vehicles in Nepal, has announced that the company will be running a seven-day check-up camp as soon as the government ends the ongoing lockdown. The camp will provide a special discount on engine oils and other consumables. The company has also announced an increase in warranty period and free service, by two months. Similarly, the company has started Express Service program for emergency vehicles. These vehicles include ambulance and other health care vehicles, vehicles that carry food, and other important utilities, and security vehicles.
As of now, this express service has been started at Suzuki's service center in Dhobhighat, even as the company is preparing to open other service centers. Also, to address the queries of customers about their Suzuki vehicles, the company has brought into operation a hotline number (9801571571) should they need any assistance.
Similarly, if you have a Tata vehicle and its warranty period expired after 15 March 2020, no need to worry. Tata Motors has extended your vehicle warranty period by 60 days, as per the terms and conditions of the standard warranty.
Agni Energy Pvt. Ltd., the official dealer of Mahindra electric cars for Nepal, is providing in-house services to its customers. The group has requested people to contact certain numbers (9801136203, 9801909237, 9801909242) to get this service.
Likewise, Datsun Nepal has introduced emergency servicing facilities for all frontline health workers and government officials. Similarly, Ford Nepal has extended the warranty period till 30 June 2020 along with extension in free service and periodic maintenance schedule service.